Me:
I came across a formatting/text error in 'The Last Theorem' by Clarke and Pohl. In chapter 1, a 'file:///' URL appears in the book text.
Matthew:
Dear Chris, My name is Matthew, and I look forward to working with you to resolve any issues you may have. I have submitted this item for investigation. If you would like I can refund the price of the iBook. Sincerely, Matthew.
Me:
Hi Matthew, It's fine, I don't need a refund, I just wanted to report the error. Thanks for your help, Chris.
Diane:
Dear Matthew, I understand there was an issue with some content from your iBook. My name is Diane and I will be happy to assist you today. I have reversed the charge for this item. A credit of $4.49 GBP should be posted to your credit card. Sincerely, Diane.